Pre-sales service

1. Product introduction: Provide detailed product introduction, including product features, functions, specifications, advantages and other information to help customers understand the basic situation of the product.

2. Answer questions: Provide timely answers to questions raised by customers to ensure that customers have a clear understanding of the product.

3. Product demonstration: Conduct product demonstrations for customers to show the usage and effects of the products, so that customers can more intuitively understand the functions and performance of the products.

4. Customized solutions: Provide personalized customized solutions based on customer needs and scenarios to meet the special needs of customers.

In-sale service

1. Order tracking: Follow up customer orders in a timely manner to ensure the accuracy and timeliness of orders and ensure customers' shopping experience.

2. After-sales guarantee: Provide comprehensive after-sales guarantee, including product warranty, return and exchange policy, etc., so that customers can purchase with confidence.

3. Customer training: Provide product usage training to customers so that customers can better master the use of products and improve customer satisfaction.

4. Feedback collection: Collect customer feedback regularly, understand customer needs and opinions in a timely manner, and provide reference for product improvement and optimization.

After-sales service

1. After-sales consultation: Provide 24-hour online consultation service to solve problems encountered by customers during product use and ensure customers' smooth use.

2. Maintenance services: Provide product maintenance services to ensure product repair and maintenance during the warranty period and extend the service life of the product.

3. Product upgrade: Provide product upgrade services to customers, launch new versions and functional upgrades of products in a timely manner, so that customers can always enjoy the latest product experience.

4. Customer care: Provide regular customer care, ask customers about their usage and needs, establish good customer relationships, and improve customer satisfaction and loyalty.

The above is our product pre-sale, sale and after-sales service plan. We will provide customers with a better shopping experience and after-sales guarantee with professional services and high-quality products. Hope to cooperate with you and develop together.